Your customers, well looked after at any hour.
We build AI assistants that answer with your company information, resolve routine enquiries and capture what each customer needs. When a person is needed, they pass the conversation to your team with all the context.
A chatbot that answers anything creates more problems than it solves. That is why we design assistants that answer from your sources, recognise when they do not have a good enough answer and offer to bring in a person.
That way they instantly resolve the routine questions, which are most of them, and your team spends its time on the conversations that really need it.
WHAT YOUR ASSISTANT HANDLES
Opening hours, published prices, terms, delivery times or how your service works. The assistant answers instantly with your information and your team stops replying to the same questions every day.
In an online store, the assistant explains how to buy, where an order is or how to return an item, and connects to your systems when possible to give the exact detail.
When someone shows interest, the assistant works out what they need, collects their details with their consent and prepares a summary so your team joins the conversation already knowing what it is about.
It helps your customers find the product, service or option that fits what they are looking for, with simple questions and without making them browse the whole website.
It records the full issue, walks through the usual fixes and, if a person is needed, passes it on with all the information so nobody has to ask again.
The assistant works on your website and on WhatsApp, logs the conversation in your CRM, alerts your team in Slack or Teams or triggers an automation. It answers and, on top of that, gets the work done.
TRY IT NOW
The best way to understand what an assistant can do is to use one. Alicia works on this website: she answers questions about our services, works out what you need and, if you wish, prepares a summary and sends it to our team with your permission.
THE FIRST STEP
We review with you what your customers ask, how they reach you and how much time your team spends replying. We tell you clearly what an assistant can handle and what should stay with a person.
I want my assessmentHOW WE WORK
THE STARTING POINT
We do not build a generic assistant: we start from the real enquiries you receive every day.
We review common emails, messages and calls to learn what people ask, in what words and at what moment. From there we define what the assistant should resolve, what details it collects and when it hands the conversation to your team.
THE KNOWLEDGE
The assistant draws on the sources we choose with you and knows its limits.
We prepare your website, catalogue, terms and procedures so it can use them well. We give it your tone of voice, set out what it must not do and test it with real questions before putting it in front of your customers. The same foundation can later power an internal assistant to help your team.
AFTER LAUNCH
An assistant is not finished the day it goes live.
We review conversations to see what it resolves, what it hands over and where it falls short. We fine-tune its answers, update the information and train your team to maintain it. And if you want it to get work done as well as answer, we combine it with process automation. Everything is documented and yours.
WHAT YOUR BUSINESS GAINS
Your customers get answers when they need them, and your team gets back the time it spends replying to the same questions.
Nobody has to wait until Monday to check opening hours or an order status. Speed is part of the sale.
Routine questions are resolved automatically and your team focuses on the ones that need judgement.
A customer who writes at night leaves their enquiry and details, and your team finds it all in the morning.
Every customer gets the same information, up to date and in your brand's tone of voice.
NO HYPE, NO STRINGS
Your customers never get stuck in a loop: the assistant hands over when needed.
We agree what we will measure: enquiries resolved, hand-offs, leads captured or response time.
No contracts that tie you in. If you stay with us, it is because it pays off.
We hand over the assistant, its instructions and its sources, all documented.
We have lived customer service from inside websites and online stores: pre-purchase questions, shipping queries, returns and issues. We know what customers ask and what a team needs to answer well.
Today we bring that experience to AI assistants, with a team of specialists who collaborate on each project as needed.
FAQ
Here are the most common ones. If you have any others, ask us, or ask Alicia.
Talk to an expertA traditional chatbot follows a script of buttons and fixed replies. An AI assistant understands what customers write in their own words and answers with your company information. It can also collect details, hand over to a person or connect with your tools at the steps we agree on.
From the sources we choose with you: your website, catalogue, terms, FAQs or procedures. We define what it can consult and how to keep that information up to date.
We design it to answer only from your sources and, if it does not have a good enough answer, to say so and offer to put the customer in touch with a person. We test it with real questions before going live and then review conversations to correct whatever is needed.
Yes. As soon as they ask, or when the assistant does not have a good enough answer, it passes the conversation to your team through the channel we agree on: email, WhatsApp, Slack, Microsoft Teams or your CRM. It includes a summary so nobody has to ask again. Outside office hours, it collects their details and tells them when you will reply.
Yes. As well as on your website, the assistant can answer on WhatsApp through the official WhatsApp Business Platform. You need a verified business account, and Meta applies its own terms and per-conversation pricing. We review your case and explain it in the assessment before we start.
Yes. We connect it to your catalogue, whether from your online store, your ERP or a product file, so it can answer about features, published prices, terms or availability when your systems allow it. We agree how it is kept up to date so the information it gives is always current.
It depends on the information sources, the channels and whether it needs to connect with other tools. We start with a free assessment and then send you a proposal with scope, deliverables, budget and timeline before any work begins. There is no long-term commitment.
We agree with you what data the assistant collects, for what purpose, who can access it and how long it is kept, in line with the GDPR. The assistant tells users it is an AI and only sends details to your team with the customer's consent.
WE CAN ALSO HELP WITH
Tell us what your customers ask and how you handle them today. We will review your case with no strings attached and tell you what an assistant can handle and where to start.
David Conde · Ecommerce and artificial intelligence consultant
FREE ASSESSMENT
Tell us what your customers ask, which channels they use and what you would like an assistant to handle. We will get back to you to review your case, with no strings attached.
