AI-powered internal knowledge management

Everything your company knows, one question away.

We build a private assistant for your team that answers using your procedures, catalogues and documents. No more digging through folders or interrupting a colleague: just ask and find, with a reference to where each answer comes from.

  • Cited sources
  • Permissions per team
  • No long-term commitment

Knowledge that cannot be found might as well not exist.

In almost every company the information exists, but it is spread across folders, emails and the memory of a few people. Finding it takes time, leads to different answers to the same question and slows down newcomers.

An internal assistant puts that knowledge within reach of the whole team, with consistent answers and a reference to the source document so they can be checked.

THE FIRST STEP

Internal knowledge assessment, free.

We review with you where your company information lives, what your team asks most and which documentation is ready to use. We tell you where to start so the assistant is useful from day one.

I want my assessment
  • The questions that come up most within the team.
  • What documentation you have, where it lives (Google Drive, SharePoint, intranet…) and whether it is up to date.
  • Who should be able to access each piece of information.
  • The first area to start with and how we will measure the improvement.

HOW WE WORK

An assistant your team trusts, in three ideas.

BEFORE THE AI

First, we organise the information.

An assistant can only answer as well as the documentation it draws on.

We review with you which documents are useful, which are out of date and what is missing, whether they live in Google Drive, SharePoint, OneDrive, Notion or your intranet. We organise the sources and agree who maintains them. It is the step that makes the biggest difference to the quality of the answers.

VERIFIABLE ANSWERS

Every answer shows where it comes from.

Your team can check any answer against its original document.

The assistant cites its source and, if the answer is not in the documentation, says so instead of making it up. We configure who can access each piece of information so sensitive content stays where it belongs.

DAY TO DAY

Where your team already works, and better every day.

What matters is that it is at hand, not in yet another tool nobody opens.

We integrate it with the tools you already use, such as Slack or Microsoft Teams, so people can ask without switching apps; we train the team and review unanswered questions to complete the documentation. That same knowledge can later power an assistant for your customers. Everything is documented and yours.

WHAT YOUR BUSINESS GAINS

Fewer interruptions, more autonomy.

Less time searching

Answers arrive in seconds instead of opening folders or waiting for someone to reply.

Fewer interruptions

The people who know most stop answering the same things and can focus on their own work.

Faster onboarding

Newcomers resolve their own questions and become autonomous sooner.

Consistent answers

The whole team works with the same information, up to date and with its source.

35 years working with digital information. Now, with AI.

We have built websites, catalogues, online stores and custom software: projects where information must be well structured to work. We know what it takes to keep a catalogue or a procedure up to date.

Today we bring that experience to AI assistants, with a team of specialists who collaborate on each project as needed.

FAQ

Questions about the internal assistant?

Here are the most common ones. If you have any others, just ask.

Talk to an expert
What is an AI internal knowledge assistant?

It is a private assistant for your team that answers questions using your company documentation: procedures, catalogues, policies or manuals. Instead of searching through folders, people ask in their own words and get the answer with a reference to the document it comes from.

Which documents can it use?

The ones we select with you: text documents, PDFs, spreadsheets, internal pages or knowledge bases. We can connect it to where you already store them, such as Google Drive, Microsoft SharePoint, OneDrive or Teams, Notion or your own intranet, when those tools allow it. We check that they are up to date and organised before connecting them, because the quality of the answers depends on the quality of the sources.

Can my team use it from Slack or Microsoft Teams?

Yes. As well as on an internal web page, the assistant can be available in Slack or Microsoft Teams, so your team can ask questions where they already talk and work, without opening another tool.

Who can access each piece of information?

We define with you what each person or team can consult. Sensitive information can be restricted to the people who should see it.

What if the answer is not in the documentation?

The assistant says so instead of making something up and can suggest who to ask. Those unanswered questions are also a very useful signal of what documentation is missing or needs improving.

How is it kept up to date?

We agree how and how often the sources are updated and who is responsible. We hand over the system fully documented and train your team to maintain it without depending on us.

How much does it cost?

It depends on the volume and state of the documentation, the tools where it is stored and the permissions that need configuring. We start with a free assessment and send you a proposal with scope, budget and timeline before any work begins. No long-term commitment.

WE CAN ALSO HELP WITH

David Conde

Talk to an expert

Tell us where your company information lives and what your team struggles to find. We will review your case with no strings attached and tell you where to start.

David Conde · Ecommerce and artificial intelligence consultant

FREE ASSESSMENT

What would you like
to improve in
your business?

Tell us where your company information lives today and what your team struggles to find. We will get back to you to review your case, with no strings attached.

Book your free assessment

We will get back to you quickly.

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